Important Shop Policies

Order processing time is approximately 3 to 5 business days (excluding RUSH orders; see Shipping Policy), though may be longer during busy periods. Trust that we will do our absolute best to get all orders fulfilled and shipped as expeditiously as possible!

Some quick notes about our web store policies to help clear up some questions that we received recently:

1. If an item says "Assorted" or "Asst" or similar in the title, then that item comes in a variety of styles and is NOT sold as a set. This is also called out in the item description. You may request a particular style in the order notes, but due to rapidly changing inventories, we cannot guarantee you will receive your chosen style (though we will try our absolute best!). Items sold in sets will be specified as such in the product title (for example, 2/set or 12/set).

2. ITEM QUANTITY/AVAILABILITY CHANGES QUICKLY, PARTICULARLY WITH SEASONAL ITEMS!!  If an item in your order is out of stock, we will refund you the amount of that item and process the remainder of your order.

3. All prices on this web site are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mispriced or photos may vary slightly from what is shown. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Primitive Renditions LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

4. Volume discounts do not apply to orders paid using Shop Pay.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

5. FRAUD - Primitive Renditions, LLC reserves the right to cancel any and all orders that are flagged by our system as suspicious or potentially fraudulent.  In some cases, we may attempt to contact the customer to confirm the order.  If we are unable to do so and/or do not receive a response within 24 hours, then the order will be cancelled.